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Returns and Refunds Returns and Refunds

RETURNS

Unopened Items - You may return unused and unopened items within 14 days of receiving the item for a full refund. Items must be in the same condition you received it. It must also be in the original packaging.

Broken or Damaged Items - You must initiate a return request for items broken or damaged during shipment within 7 days of receiving the item. It must also be in the original packaging.

Expired Items - In the rare event that you receive an expired item, or an item that will expire before the suggested use indicated on the bottle, please take a picture of the bottom of the bottle/container and send it to care@natnutra.com. We will then promptly send you a new item if your product(s) qualify.

Items Purchased with Loyalty Points - If you used loyalty points to purchase your product, and we have approved your refund, we will automatically add these points back to your loyalty program. You must state that you used loyalty points in your refund email below.

We will only issue a refund to the credit card used at the time of checkout. Never send products back to any location listed on our website. Instead, follow the instructions below.

To initiate a return:

  1. Email care@natnutra.com with the following subject: Return Request for Order #[enter order #]

  2. Write the following message: “I would like to return [enter item name] purchased on your website under order #[enter order #]. I am requesting a return because [enter reason for return].”

  3. If your item is eligible for return, we will send you a Return Merchandise Authorization (RMA) form and a link to a shipping label. We will also notify you if your item is not eligible for return. Responses may take 24 to 48 hours.

  4. Once you receive our email and your item is eligible for return, click on the shipping label link and print out the label.

  5. Make sure the item(s) are in the original box and attach the shipping label to the box.

  6. Drop the box off at your nearby postal office.

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We may choose to reject your refund if the item does not match your reason for return stated in your original email.

If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

 

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. Often times there is a processing period before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at care@natnutra.com.

RETURNS

Unopened Items - You may return unused and unopened items within 14 days of receiving the item for a full refund. Items must be in the same condition you received it. It must also be in the original packaging.

Broken or Damaged Items - You must initiate a return request for items broken or damaged during shipment within 7 days of receiving the item. It must also be in the original packaging.

Expired Items - In the rare event that you receive an expired item, or an item that will expire before the suggested use indicated on the bottle, please take a picture of the bottom of the bottle/container and send it to care@natnutra.com. We will then promptly send you a new item if your product(s) qualify.

Items Purchased with Loyalty Points - If you used loyalty points to purchase your product, and we have approved your refund, we will automatically add these points back to your loyalty program. You must state that you used loyalty points in your refund email below.

We will only issue a refund to the credit card used at the time of checkout. Never send products back to any location listed on our website. Instead, follow the instructions below.

To initiate a return:

  1. Email care@natnutra.com with the following subject: Return Request for Order #[enter order #]

  2. Write the following message: “I would like to return [enter item name] purchased on your website under order #[enter order #]. I am requesting a return because [enter reason for return].”

  3. If your item is eligible for return, we will send you a Return Merchandise Authorization (RMA) form and a link to a shipping label. We will also notify you if your item is not eligible for return. Responses may take 24 to 48 hours.

  4. Once you receive our email and your item is eligible for return, click on the shipping label link and print out the label.

  5. Make sure the item(s) are in the original box and attach the shipping label to the box.

  6. Drop the box off at your nearby postal office.

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We may choose to reject your refund if the item does not match your reason for return stated in your original email.

If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

 

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. Often times there is a processing period before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at care@natnutra.com.

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